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FAQs

Have a question? Check out some of the questions people have asked before or reach out if your not having any luck finding an answer.

What is hemp extract?

At Stello, our hemp extract is made up of a “broad spectrum” of cannabinoids found within the hemp plant. Our hemp is grown in the US, and we remove THC completely while keeping CBD and other supportive cannabinoids.

Is hemp extract legal?

Yes. Hemp extracts are federally legal and may be sold nationwide. Hemp oil and CBD became nationally available after The Farm Bill of 2018 removed hemp from the United States Federal Government’s Schedule 1 Drug list.

Do you ship to my country?

Currently we are only shipping to customers located in the US, but we plan on expanding internationally soon.

When will I get my order?

We ship orders from our warehouse Monday through Friday from 9am-5pm (Mountain Time). Orders placed on our website will ship out the next business day through USPS. Standard Delivery is 3-5 business days, but due to increased package volume on the postal network, it's expected most packages will take 5-7 business days for delivery.

when will I get my tracking number?

Tracking will be available within 24 hours of shipping. However due to increased package volume on the postal network, tracking links may not show updates for 48-72 hours after Shipping. In rare cases, tracking may not update until even after the package has been delivered.

What is your returns and refunds policy?

We offer 100% no questions asked money back guarantee. If you don’t love the product, just send us an email or give us a call through our contact page and we will issue a full refund.

HOW CAN I CONTACT You?

Send us an email at hello@stello.us